How can we help?

One of you opens Candlelit and sends an invite. Your partner taps the link, or opens Candlelit and types the six-character code. That's it: one partner at a time.

Each code works once and for 24 hours. Making a new one stops the old ones. Ask your partner to send a fresh invite. You can't use your own code; it has to go to your partner.

That happens when Candlelit isn't installed yet, or when the link is opened from inside some apps. Install Candlelit, open it, and type the code shown on the page.

Open Settings in Candlelit and tap Unpair under Partner. Either of you can do it. If you're in the middle of a date, it ends for both of you. You can both still see the dates you had together, and a subscription stays with whoever bought it.

You both hold to start. The date ends on its own when the time is up. To end it early, you both hold again, together.

Calls and emergency calls always work during a date. If you need your phone back on your own, use the emergency exit on the locked screen: hold it for 10 seconds (or, with tap-to-hold on in Settings, tap once and wait 10 seconds). The date ends for both of you and your partner sees that you used it.

Everything except the apps you choose to keep. Most people keep Phone, Maps and Camera. Calls always work, whatever you pick.

Each phone locks itself and unlocks at the end time on its own, even with no signal. It catches up with your partner's phone when it's back online.

Screen Time is how an iPhone app is allowed to block other apps. Candlelit uses it only during a date. It never sees which apps you use, and nothing about your apps leaves your phone. Your partner only sees that you're locked and for how long.

Open Settings in Candlelit and turn it on there, or go to the iPhone Settings app, Screen Time. If Screen Time is switched off during a date, the date ends for both of you.

Your first date is free at any length. After that, free couples get one date a month, up to an hour. One subscription covers both of you: unlimited dates up to 12 hours. New subscribers get a free trial first.

Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, then Candlelit. Cancel at least a day before it renews. Deleting the app does not cancel it.

Apple handles refunds, not us. Request one at reportaproblem.apple.com.

No. One subscription covers the couple. If you unpair, it stays with whoever bought it.

Sign in with the same Apple ID and open Candlelit; it checks your purchases with Apple. If it still doesn't show, email us.